Privacy
Policy

1. Introduction

FMD International LLC ("FMD", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website www.fmdintl.com or use our services. By using our website, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal identification: name, email address, phone number, company name
• Contact enquiry details you submit through our contact forms
• Account information if you register on our platform
• Order and transaction data for purchase enquiries
• Technical data: IP address, browser type, pages visited, time spent on pages
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process orders and manage your account
• Send relevant product information, quotations and promotional offers (with your consent)
• Improve our website, products, and services
• Comply with legal obligations under UAE law
• Detect and prevent fraudulent activity

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share information with: (a) trusted service providers who assist in operating our website and conducting business, subject to confidentiality agreements; (b) law enforcement or regulatory authorities as required by UAE law; (c) business partners with your prior consent.

5. Data Security

We implement industry-standard security measures including SSL encryption, access controls, and regular security reviews to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Account data is retained while your account is active and for 5 years thereafter unless you request deletion.

7. Cookies

Our website uses cookies to enhance your browsing experience. Essential cookies are required for the site to function. Analytics cookies help us understand usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

8. Your Rights

Subject to applicable UAE data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ('right to be forgotten')
• Withdraw consent at any time for marketing communications
• Lodge a complaint with the relevant UAE data protection authority

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated "last updated" date.